Monitor Your Phones
Dees Service Observing and DeesLink Remote Access
Improve your call center's efficiency with Live Monitoring
Dees' service observing units provide complete call monitoring and talk assist capabilities. They are compatible with almost any analog telephone system, e.g., CENTREX, PBX or Key System lines. Available in two versions, Model CM-10 monitors up to 10 lines and CM-30 monitors up to 30 lines.
To monitor lines, assign a supervisor's telephone set and numbers for those lines you wish to monitor. Then, using the supervisor's set, dial the numbers for the line you want to monitor. You may move from one set to another by either hanging up and then dialing the new number, or by dialing the pound button (#) and then the new number. When the line is being monitored, nothing can be heard by the parties on the lines. However, if preferred, an optional Alert Tone can be turned on to indicate to the conversing parties that the line is being monitored.
The CM-10 and CM-30 have a built in Talk Assist feature to allow the supervisor to enter into a call whenever necessary. It is easy to activate. The observer simply presses the asterisk button (*) on his or her phone set. No add-on products are required for this feature.
As your business grows, the CM-30 can grow with you. The CMX-300 Service Observing Expander will expand your system to monitor up to 90 lines in increments of 30 lines per unit. Installing the Dees' service observing units is easy and consists of tying down the cross connects of the CM-30 or CM-10 to those lines you wish to observe. Both units operate on a 24 VDC unfiltered power supply. Both units can be ordered with a power supply.
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